Guides - The Core of InfoCaption

InfoCaptions guides help those who want to share their knowledge to do so, and those who look for information to find it. Persons possessing know-how describe their own work process. The guides can include text and images, recorded screen sessions or videos. They can be designed as tests or manuals, depending of what you want to convey. The guides can be used to inform new users on how you use a new system or as support for more experienced users who need help with specific parts of their work..

 

 

 

Why InfoCaption Guide?

j

Created by the ones who know

We at InfoCaption do not believe in advanced tools that only a few in the organisation has access to. It should be easy to explain something with a guide. Therefore, our licence model is designed in a way that makes it easy to get new producers started.

i

Comprehensive solution

With InfoCaption you do not only create the guides – the system also makes the produced material accessible and put to use. All the guides is stored in a server connected to a search page so the users easily will be able find the support they need, all in one place.

R

Material always up to date!

Each produced guide gets an unique ID, so when the guide needs to be updated, for example when a new version of a system is released, you do not have to give the users any new material – the link to a guide always stays the same!

InfoCaption is the center for information sharing in Kumla municipality. We have guides and courses about everything: from what you need to know as a newly employed to how healthcare professionals write an implementation plan. The supply of guides is constantly expanding and is created by the expertise that exists in each part of the organisation. With InfoCaption our employees save time – both those looking for information and those who wants to share it.

Håkan Cederqvist

IT pedagog, Kumla Municipality

 

Different types of guides

Step-by-step guide

By recording the screen you easily create a step that you put together to an educational instruction guide. The recording can be edited and elucidated with text, markers and sounds. Thanks to the simplicity of creating guides, it does not take much longer time to create the guide than to actually execute the task. The step-by-step guides assist the users on how to  execute a certain task in a system by showing how to do it step by step, but without forcing anyone to look at parts they already are familiar with. You watch the relevant steps, and get the relevant help.

See example

Text guides

Text guides are clear text and picture based instructions that are produced and edited by combining text, pictures, screen shots and step-by-step guides. With the included ”hot spot”-tools it is possible to interactivelyexplain different areas in a system. The text guide tool also helps you to put your PDF and Word documents to use by publishing them at the search page.

 

 

See example

Knowledge test

The knowledge tests let the users easily test their knowledge. The test consists of text-, picture- and multiple choice-questions, that can be combined after your own wishes. From the knowledge test an individual study plan with guides and documents is created, based on which queations the user failed to answer correctly. The users’ test results can also be followed up through the use of the Track component.

See example

Outline

The guides can be combined in different ways to reach a certain target group or to deliver a certain message. You can for example build a manual for newly employed or make an overview before the implementation of a new system, consisting of several guides and different types of guides. Each packet gets a unique link and is updated automatically when you change something in one of the included guides.

See example

Video guides

Import videos or record with your mobile camera. The result will be a step-by-step guide showing how tasks are executed in real life.

See example

To create guides

When making a video, you can explain a lot in a very simple way. If you were to explain the same situation in text, it would be rather difficult for people to grasp. Because we split up the videos in steps, you can easily repeat any half minute that is interesting, instead of fast-forwarding or rewinding, like you would have to do in longer videos.

Anders Heyle

IT pedagog, MSB


 To present guides to end users

Send links

Send a direct link to a guide to end users who are wondering how to perform a task.

Search pages

All the guides are gathered on at search page so that the users easily can find the support they need. InfoCaptions search engine sorts the results  according to relevance which means the users quick and easy can find the guidance they are looking for. With a few click the search page can be adapted after your organisation’s graphic profile.

See example

Support portal

A support portal can be created with a few clicks by choosing the widgets that are the most interesting and relevant for your organisation.

Embedded search pages

Guides and search pages can easily be integrated in your own web environment.

Integrate with intranet

If you want to integrate InfoCaption with you intranet or web environment our co-workers are more than willing to assist you.

Complement the guides with processes

InfoCaption becomes extra powerful with the tool Process

The power of InfoCaption processes

j

Created by those who knows

Just like with the guides we think it is important that the process of creating processes is smooth and easy. InfoCaption’s licencing model makes it possible for those who actually knows how the process works to draw it – the organisation gets to describe it self!

Living processes

InfoCaption’s processes will not turn into just a document in a folder and you do not need to think about how they are saved or presented. They are created directly in the web browser and are published in a searchable interface. From the interface they are also easy to edit  if you att some point wold like to change something in them.

I

Shows what and how to do

By linking guides or other types of information to each activity the employes get knowledge support directly in the process – just where they need it. In that way the processes become extra useful: they will not only tell you what to do but they will also show, step by step, how to do it.

A

Easy to share

Each InfoCaption process has a unique link. With this you can easily share the processes in emails and on websites, and integrate them in for example the organisation’s intranet.

Since we started using InfoCaption Process, the work with processes has become easier, and it doesn’t have to be controlled and teached in as big a scale. Thanks to the simplicity in the tool, we don’t have to use process experts in our companies. The one who knows how to work within the process can also draw it!

Annica Pettersson

Process Management, Lindab

Follow on the organisation's learing process through Track

Track the use all the way down to an individual level.

Show me

What you can do with the help of Track

R

Ensure level of knowledge

Make sure the users have the adequate knowledge before they get access to a certain IT system.

View course statistics

Put together a couple of guides and a knowledge test to a course. You can later do follow-ups on views and test results on an individual level.

Import courses

Import already produced e-learning courses in SCORM-format and follow up on individual level.


We make sure that the users have gone through the guides that is needed to get access to out systems. The time spent to administrate the follow up is minimal since we use the connection between InfoCaption and the our user catalog (LDAP).

Claes Karlsson

IT manager, Borås Municipality