Independent software vendor

Reduce time for customer support and at the same time increase the quality of the education you deliver

InfoCaption is a complete knowledge support system for producers and distributors of different business- and operation systems. With the help of InfoCaption, those who work with documentation, education, marketing or support can easily produce different types of guides where the users receive step-by-step instructions that show exactly how to solve problems or how a task in a system is performed. InfoCaption thereby reduces the strain on the support team, and creates new possibilities for market communication and education as well as streamlining of internal routines. The idea is to have one central source of information that can be used by all areas of the business. 

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One system

One single system for all education, documentation and support.

Quick production

Quick and easy production provides a living material.

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Different types of guides

Different types of guides depending on need.


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Knowledge tests

Ensure your users and partners knowledge through knowledge tests.

Document processes

Document and develop process flows through the process tool.

Reduce support

Reduce support through self service and educational guides.


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Record bugs

Document incidents and bugs with the Incident recorder.

Share knowledge internally

Effective ways of sharing knowledge within the business for best practice etcetera.

Support portal

Adaptable support portal for internal use and for your customers.


Educational packages

Create ready for use educational packages for your users.

Publish webinars

Store and distribute your own webinars.

Statistics

Follow up usage of guides all the way down to an individual level.


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Integration

Integrate with other systems through SSO, APIs and Plugins.

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Security

Guides and search pages can be protected in many different ways depending on the field of application.

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Releasenotes

Raise the understanding of release notes by recorded guides.