InfoCaption is a complete knowledge support system for producers and distributors of different business- and operation systems. With the help of InfoCaption, those who work with documentation, education, marketing or support can easily produce different types of guides where the users receive step-by-step instructions that show exactly how to solve problems or how a task in a system is performed. InfoCaption thereby reduces the strain on the support team, and creates new possibilities for market communication and education as well as streamlining of internal routines. The idea is to have one central source of information that can be used by all areas of the business.
One single system for all education, documentation and support.
Quick and easy production provides a living material.
Different types of guides
Different types of guides depending on need.
Ensure your users and partners knowledge through knowledge tests.
Document and develop process flows through the process tool.
Reduce support through self service and educational guides.
Document incidents and bugs with the Incident recorder.
Share knowledge internally
Effective ways of sharing knowledge within the business for best practice etcetera.
Adaptable support portal for internal use and for your customers.
Create ready for use educational packages for your users.
Store and distribute your own webinars.
Follow up usage of guides all the way down to an individual level.
Integrate with other systems through SSO, APIs and Plugins.
Guides and search pages can be protected in many different ways depending on the field of application.
Raise the understanding of release notes by recorded guides.