InfoCaption guides help those who want to share their knowledge, and also those who want to gain knowledge. Those who know the processes best, describe their own work. The guides can consist of text and images, screen recordings, or videos. They can be designed as knowledge tests or manuals, depending on what you want to convey. The guides can be used to inform new users on how to use an entirely new system or as support for experienced users who need help with specific parts of the operation. All guides are collected on a search page that allows users to find the support they need in one place. Each guide is given a unique ID, which means that when the wizard needs to be updated, for example when you implement a new version of a system, you do not give users any new material – the link is always the same!
Step-by-step guides are at the heart of InfoCaption, and that was where it all began in 2002. The steps are created by taking recordings of your screen as you complete a process that are all put together in the educational instruction guide. The recordings can be edited and clarified with text, markers and sound. Existing PowerPoint presentations can be imported and interspersed with recordings to create training materials. To create a wizard is so simple that it does not take much longer than actually performing the task. Step-by-step guides help users to perform a certain task in a system by showing you exactly how to do it step by step, but without forcing anyone to look at the things they already know. You just look at the steps you need, and get the help you need.
Text guides are clear “text-and-image-based instruction” produced and edited efficiently by combining text, images, screenshots and step-by-step guides. With the built-in tool “Hot spot” you can explain the various fields in a system (see examples here). The text guide tool also helps you to seize your PDF and Word documents by posting them on the search page – all at once.
In a knowledge test, users can easily test their knowledge. The test is made up of free text, picture, and multiple choice questions that you combine to your preference. Based on the test results, a customised study program is created involving guides and documents that the user is recommended to look at a little extra. Specific user results of the tests can also be monitored using our component analyser.
The guides can be packaged in various ways to reach a certain audience or to come out with a message. Combine examples together to create a handbook for new employees or an overview for the implementation of a new system. Each packet is given a unique link and is automatically updated when you change any of the included guides.
With InfoCaption you can not only create guides – the system also ensures that the material you create becomes available and can be utilised. All guides are collected on a search page where users will be able to find all the support they need in one place. One of InfoCaption’s strengths is its search engine that sorts results according to relevance an advanced scoring system. This means that users can quickly and easily find guidance on what they need help with. The search page can be easily adapted to suit the organisation’s graphic profile.
Push Training can create course packages that are automatically sent to users – one part at a time. You choose which guides and tests will be included in the course and the e-mail recipients that will participate. Then, you can specify how often the mailings happen. The user will then receive a guide or a test on schedule and can thus learn a little bit at a time. All activity by the recipient is stored and presented to the administrator, which means that monitoring is achieved with minimal administration and can be used to determine how to proceed from an educational perspective. A common use for Push Training courses is to ensure that new employees have gone through the necessary information.
In order to offer the right support to the user, training and support materials are continuously updated. It can sometimes be difficult to replace old with new, but with InfoCaption there is no problem. Each guide has a unique ID number that represents a unique link. It does not matter how many times a guide is then edited – the link is always the same. This ensures that users never use any old versions. To ensure that the guides are kept up to date, they can be equipped with notifications that send you a reminder when it’s time for an update. The whole time you work with the same source material.
With InfoCaption, guides can very easily be embedded into existing Web pages, such as intranets, or blogs. Below is an example of an embedded step-by-step guide.
Follow up on which users checked on the guide, when and how long they looked at it. You can also create traceable course packages for various projects. Everything is easily comprehensible thanks to the InfoCaption built Analyzer tool.