Features in different license levels

License level

Help desk Project license Enterprise Software vendor

GUIDE

Step By Step guide (Screen recordings)

* Record the screen, or parts of it, through the web browser interface (Windows)
* Record sound at the same time as you record the screen, or add it afterwards (Windows)
* Edit guides after publishing (Windows)
* Advanced editing (Windows)
* Simple sound editing (Windows)
* Different types of guide players depending on need
* Templates for text boxes etc
* Advanced production and editing of e-learning based material

 Text guides

* Template based
* Import Word documents
* Batch importation of Word documents
* Insert images
* Insert and embed content from external sources
* Insert and embed guides
* Insert screenshots directly from the editor (Windows)

Quick guide (IRL video)

* Upload video

Other recording features

* Incident recorder (Windows)
 * Quick recorder (Windows)  
 
 
 

 Outlines

 

 Knowledge tests

 

 MicroLearning with Push Training

 

 Mobility

* Search page adjustable to mobile devices
* Production of quick guides with video uploading
* Production of Text guides

 Search

* Unlimited number of search pages
* Embeddable search pages for software such as SharePoint
* Graphic adjustments
* Charts
* Adjustable guide portal
* Position specific portal with process connection on individual level
 
Optional
 
Optional

 Background systems

 Access – Security
* User login
* SSO
* Firewall – IP-filtering
 Rankings – Feedback
* Standard
* Adjustable Feedback
 Guide administration
* Manage multiple guides simultaneously
 Server setup
* OnPremises
* Cloud
 
 VideoEncoding
* OnPremises through smart encoding or internal encoding server.
* Cloud encoding to HD (smart encoding)
 Graphic adjustments
* Search pages
* Players
 Maintenance and work flow
 * Cyclic maintenance of guides with notifications
 * Moderation (approval process)  
 
 
 

 Integration

 
 
 
 
 * Guide embedding
 * Search page embedding
 *Help routes for integration with applications
 * Integration with Sharepoint and other CMS
ITSM and CRM (adjustments through integration framework)
* Search when case registering  
Optional
 
Optional
 
Optional
Optional
* Insert guide directly into application  
Optional
 
Optional
Optional
 
Optional
* Search for guide directly in application  
Optional
 
Optional
 
Optional
 
Optional
* Create guide directly from application  
Optional
 
Optional
 
Optional
 
Optional
* Automatic update of case status in self service  
Optional
 
Optional
 
Optional
 
Optional
 API  
 
 
 
 

 Statistics

* Unmatched searches
 
* Statistics on an individual level for guides and knowledge tests
 
Optional
 
Optional
 
Optional
* Statistics on guide level  
 

Domain management

* Free InfoCaption domain name
* Free domain name

Other methods of distribution

* QR-codes for all guide links

Standard content

* Possibility to download to server
* Free use of produced standard guide

 PROCESS 

* Decision tree without swim lanes
* Process map with roles
 
Optional
* Revision control of processes maps
 
Optional
 * Outline of processor (under development)
 
Optional
 * User portal
 
Optional
 

TRACK

* SCORM-export of Step-by-step guides
* Importation of LMS-course Scorm 1.2 in web interface
 
Optional
 
Optional
 
Optional
* Analyser for reports
 
Optional
 
Optional
 
Optional

Support

* Self-service support
* Mail support
* Personal support and coaching