Step by Step
License Level Help desk Project License Enterprise Software Vendor
Record the screen, or parts of it, through the web browser interface (Windows)

Record sound at the same time as you record the screen, or add it afterwards (windows)

Edit guides after publishing (Windows)

Advanced editing (Windows)

Simple sound editing (Windows)

Different types of guide players depending on need

Templates for text boxes, etc.

Advanced production and editing of e-learning based material

Text guides
License Level Help desk Project License Enterprise Software Vendor
Template based

Import Word documents

Batch importation of Word documents

Insert images

Insert and embed content from externam sources

Insert and embed guides

Insert screenshots directly from the editor (Windows)

Other recording features
License Level Help desk Project License Enterprise Software Vendor
Upload real life videos

Incident recorder (Windows)

Quick recorder (Windows)

Mobility
License Level Help desk Project License Enterprise Software Vendor
Search page adjustable to mobiel devices

production of quick guides with video uploading

Production of Text guides

Search
License Level Help desk Project License Enterprise Software Vendor
Unlimited number of search pages

Embeddable search pages for software such as SharePoint

Graphic adjustments

Charts

Adjustable guide portal

Position specific portal with process connection on individual level
optional
optional
Background systems
License Level Help desk Project License Enterprise Software Vendor
User login

SSO

Firewall – IP-filtering

Admin managment of multiple guides simultaneously

OnPremise server setup

Cloud servers

OnPremise VideoEncoding through smart encoding or internal encoding server

Video Cloud Encoding to HD (smart encoding)

Graphical adjustment of search pages and players

Cyclic maintenance of guides with notifications

Moderation (approval process)

Integration
License Level Help desk Project License Enterprise Software Vendor
Guide embedding

Search page embedding

Help routes for integration with applications

Integration with Sharepoint and other CMS

Search when case registering
optional
optional
optional
optional
Insert guide directly into application
optional
optional
optional
optional
Search for guide directly in application
optional
optional
optional
optional
Create guide directly from application
optional
optional
optional
optional
Automatic update of case status in self service
optional
optional
optional
optional
API

Statistics
License Level Help desk Project License Enterprise Software Vendor
Unmatched searches

Statistics on an individual level for guides nad knowledge tests
optional
optional
optional
Statistics on guide level

Standard content
License Level Help desk Project License Enterprise Software Vendor
Free InfoCaption domain namn

Free domain name

QR-codes for all guide links

Possibility to download to server

Free use of produced standard guide

Process
License Level Help desk Project License Enterprise Software Vendor
Decision tree without swim lanes

Process map with roles
optional

Revision control of processes maps
optional

Outline of processor (under development)
optional

User portal
optional

Track
License Level Help desk Project License Enterprise Software Vendor
SCORM-export of Step-bystep guides

Importations of LMS-course Scorm 1.2 in web interface
optional
optional
optional
Analyser for reports
optional
optional
optional
Support
License Level Help desk Project License Enterprise Software Vendor
Self-service support

mMail support

Personal support and coaching